Marking a decade in collecting user stories and testimonials on satellite-based applications, Eurisy looks back at lessons learned, analysing market and customer-service provider developments in Europe along the way. The paper details our user-centric approach which supports bridging the gaps between upstream and downstream satellite sectors and turns it into into a scalable model outside European borders. The paper was presented at the 70th International Astronautical Congress 2019, 21-25 October in Washington DC.